![]() The trim pieces are not covered under warranty per ******** Warranty. I requested a refund which so far has been denied. Their tactic is to wear me down by asking for the same information multiple times etc.). Thus far we have only been offered 3 stair treads shipped to us (after 2 weeks of back and forth of being told this is a courtesy. The cost and inconvenience of having the stairs replaced far exceeds the price paid to Cali Bamboo for stair materials even if we wanted to use their products again. ![]() My installer confirmed all company guidelines were followed. I was told that the treads are made from the same materials as the floor which are under the 50 year warranty. This was not disclosed to me at time of purchase and the term tread is not called out in the warranty. I contacted Cali Bamboo and was told stair treads are considered an accessory and not covered under their 50 year warranty. It is in the middle of the tread and is about 15 inches long. On ApI noticed a crack forming along the grain of the lowest tread. ![]() This included 3 steps to the upper floor. We had 500sf of bamboo engineered flooring installed professionally in April 2021.
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